Privacy Policy

Who we are

D&R Sports (dandrsports.ca) is an e-commerce store dedicated to providing a wide range of sporting goods and equipment to our customers. Our mission is to offer high-quality products, exceptional customer service, and a seamless shopping experience. As a reputable online retailer, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website or make purchases from our store. By using dandrsports.ca, you consent to the practices described in this policy and agree to abide by its terms and conditions.

Comments

We value the feedback and opinions of our customers at D&R Sports. We provide a commenting system on our website to encourage open communication and allow customers to share their thoughts, experiences, and insights regarding our products and services. Please note that any comments you submit on our website are public and may be visible to other users. We do not endorse or take responsibility for the content of these comments, as they are the views of individual users. However, we reserve the right to moderate, edit, or remove any comments that violate our community guidelines, contain inappropriate content, or are deemed spam. We appreciate your constructive and respectful participation in our comment section as it helps us improve our offerings and better serve our customers.

Media

At D&R Sports, we may incorporate various forms of media on our website to enhance your shopping experience and provide you with valuable information about our products. This media may include product images, videos, audio clips, and interactive content. We strive to ensure that all media displayed on our website is accurate, relevant, and of high quality.

Product Images: The product images you see on our website are intended to represent the appearance and features of the items we offer. However, please note that the actual product may slightly vary in color, size, or packaging from what is shown on the website. We make every effort to provide accurate and up-to-date images, but please refer to the product descriptions and specifications for precise details.

Videos and Audio Clips: We may include videos or audio clips on our website to showcase product demonstrations, tutorials, or promotional content. These media elements are for informational purposes and are subject to copyright protection. Any unauthorized use, reproduction, or distribution of these media assets is strictly prohibited.

Interactive Content: From time to time, we may feature interactive content such as quizzes, surveys, or visualizers on our website. Participation in these interactive elements is voluntary, and any personal information you provide during the interaction will be handled in accordance with our Privacy Policy.

We strive to ensure that all media used on our website is obtained legally and respects intellectual property rights. If you believe that any media displayed on our website infringes upon your rights, please contact us promptly, and we will take appropriate action.

Cookies

At D&R Sports, we utilize cookies to enhance your browsing experience and provide personalized services on our website. A cookie is a small text file that is stored on your device (computer, tablet, or smartphone) when you visit our site. It allows us to recognize your device and gather certain information about your browsing preferences and behavior.

Types of Cookies Used:

1. Necessary Cookies: These cookies are essential for the proper functioning of our website. They enable basic features such as page navigation, secure login, and shopping cart functionality. Without these cookies, you may not be able to access certain parts of our website or complete transactions.
2. Performance and Analytics Cookies: We use these cookies to collect anonymous data on how visitors interact with our website. This information helps us analyze and improve the performance of our site, measure the effectiveness of our marketing campaigns, and optimize the user experience.
3. Functional Cookies: These cookies allow us to remember your preferences and customize your experience on our website. For example, they may remember your language selection, preferred currency, or product recommendations based on your previous interactions.
4. Advertising and Targeting Cookies: We may partner with third-party advertising networks to display relevant advertisements on our website or other websites you visit. These cookies track your browsing activities and interests to provide you with targeted advertising that is more likely to be of interest to you.

Managing Cookies: You have the option to accept or decline cookies when you visit our website. Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies or notify you when a cookie is being sent. However, please note that blocking or deleting cookies may impact the functionality and usability of our website.

Third-Party Cookies: We may also allow third-party cookies on our website for advertising, analytics, or other purposes. These third-party services have their own privacy policies, and we do not have control over the information collected by these cookies. We recommend reviewing the respective privacy policies of these third parties to understand how they handle your data.

By continuing to use our website, you consent to the use of cookies as described in this Cookie Policy.

Embedded content from other websites

At D&R Sports, we may include embedded content from external websites to enrich your browsing experience and provide you with additional relevant information. This may include videos, images, social media posts, or other content embedded from platforms such as YouTube, Instagram, or Twitter.

Please note that when you interact with this embedded content, it is subject to the terms and privacy policies of the respective third-party websites. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. We do not have control over the data collected by these external websites.

We strive to ensure that the embedded content we include on our website is from reputable sources and complies with legal and ethical standards. However, we cannot take responsibility for the content or privacy practices of these third-party websites.

We encourage you to review the privacy policies of these external websites before interacting with their embedded content. If you have any concerns or inquiries regarding embedded content on our website, please contact us, and we will be happy to assist you.

Who we share your data with

At D&R Sports, we understand the importance of safeguarding your personal information. We respect your privacy and take all necessary measures to protect your data. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

However, in certain circumstances, we may need to share your data with trusted third parties to provide you with our products and services or to fulfill legal obligations. These parties may include:

1. Service Providers: We may engage third-party service providers who assist us in various operations, such as website hosting, payment processing, order fulfillment, shipping, and customer support. These service providers have access to the necessary personal information only to perform their designated tasks on our behalf and are contractually obligated to handle it securely and in accordance with applicable privacy laws.
2. Business Partners: We may collaborate with trusted business partners to offer joint promotions, co-branded products, or other collaborative initiatives. In such cases, we may share certain personal information with these partners, but only to the extent necessary for the specific partnership and with your consent, where required by law.
3. Legal Compliance: We may be required to disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests. This may include responding to lawful requests from public authorities or enforcing our terms and conditions and other agreements to protect our rights, property, or safety.
4. Aggregated or Anonymized Data: We may aggregate or anonymize your data to create statistical or analytical insights. These insights may be shared with third parties for research, marketing, or business purposes, but they do not contain personally identifiable information.

We ensure that any third parties with whom we share your data are bound by confidentiality and data protection obligations. We take reasonable steps to verify the privacy practices of these third parties and select them carefully to maintain the security and integrity of your information.

Please note that we may also disclose your information in the event of a corporate transaction, such as a merger, acquisition, or sale of assets. In such cases, we will take appropriate measures to protect your privacy and notify you of any changes to the ownership or control of your personal data.

We strive to be transparent about how your data is shared and will update our privacy policy to reflect any material changes in our data sharing practices.

How long we retain your data

At D&R Sports, we retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.The specific duration for which we retain your data depends on various factors, including the type of information and the purpose for which it was collected. Here are some common retention periods:

1. Account Information: If you create an account on our website, we will retain your account information for as long as your account remains active. You can choose to delete your account at any time, upon which we will promptly remove your personal data, unless we are required to retain it for legitimate business or legal purposes.
2. Order Information: We retain information related to your orders, such as purchase history, billing details, and shipping information, for a reasonable period to process transactions, handle returns or exchanges, and provide customer support. This data helps us in maintaining accurate records and assisting you with any inquiries or issues.
3. Communication Data: If you contact us via email, live chat, or other communication channels, we may retain the communication and associated data for a reasonable period to address your inquiries, provide support, or improve our customer service.
4. Legal Obligations: We may retain certain personal data for a longer period if required to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights, property, or safety. In such cases, we will ensure that the retention is in accordance with applicable laws and regulations.
5. Aggregated or Anonymized Data: We may retain aggregated or anonymized data that does not identify you personally for an indefinite period. This data may be used for statistical analysis, research, business planning, or other purposes.

Please note that if you request the deletion of your personal data or exercise your right to erasure, we may retain certain information as necessary to comply with legal obligations or protect our legitimate interests, such as preventing fraud or resolving disputes.

We regularly review our data retention practices and implement appropriate measures to ensure that we only retain your personal data for as long as necessary and in compliance with applicable privacy laws.

What rights you have over your data

At D&R Sports, we recognize and respect your rights regarding your personal data. Depending on your jurisdiction and applicable laws, you may have the following rights:

1. Right to Access: You have the right to request access to the personal data we hold about you. Upon verification of your identity, we will provide you with information about the categories of personal data we have collected, the purposes for which it is being processed, and any third parties with whom it is shared.
2. Right to Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request its correction or update. You can often make these changes directly through your account settings on our website. Alternatively, you can contact us, and we will promptly address your request.
3. Right to Erasure: In certain circumstances, you may have the right to request the deletion of your personal data. This right is not absolute and depends on factors such as the legal basis for processing, our legitimate interests, or legal obligations that may require us to retain the data. We will evaluate your request and inform you of the outcome.
4. Right to Restrict Processing: You have the right to request the restriction of processing of your personal data under certain conditions. This means we will temporarily suspend the processing of your data while we assess your request, verify its accuracy, or address any concerns you may have.
5. Right to Data Portability: Where applicable, you may have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transmit the data to another controller or have it directly transmitted, where technically feasible and in accordance with legal requirements.
6. Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or direct marketing purposes. We will carefully assess your objection and determine whether there are compelling legitimate grounds for us to continue processing your data.
7. Right to Withdraw Consent: If you have provided your consent for the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise your rights or make any requests regarding your personal data, please contact us using the information provided in our Privacy Policy. We will respond to your requests in a timely manner and in accordance with applicable laws and regulations.

Please note that we may require certain information to verify your identity and validate your request to ensure the security and privacy of your personal data.

Where your data is sent

At D&R Sports, we take the privacy and security of your data seriously. We strive to ensure that your personal information is handled in accordance with applicable privacy laws and industry best practices. It is important to understand where your data may be sent:

1. Internal Data Processing: Your data is primarily processed and stored within our secure systems and infrastructure. This includes servers, databases, and other storage devices that are managed by our trusted internal teams and service providers. Access to your data is restricted to authorized personnel who require it to fulfill their job responsibilities.
2. Third-Party Service Providers: We may engage reputable third-party service providers to assist us with various aspects of our business operations. These service providers may process or store your data on our behalf, such as website hosting, payment processing, shipping, or customer support. We carefully select and vet these providers to ensure they meet our privacy and security standards.
3. International Transfers: In some cases, your data may be transferred to and processed in countries outside of your own, including countries that may have different data protection laws. Whenever we transfer your data internationally, we take appropriate measures to ensure that your information receives an adequate level of protection as required by applicable laws. This may include implementing contractual safeguards, relying on approved data transfer mechanisms, or obtaining your explicit consent where necessary.
4. Legal and Compliance Obligations: We may be required to disclose your data to comply with applicable laws, regulations, legal processes, or government requests. This may include sharing information with law enforcement agencies, regulatory authorities, or other parties as necessary to protect our rights, property, or safety.

It is important to note that we do not sell, rent, or trade your personal data to third parties for their marketing purposes without your consent.

We take appropriate measures to protect your data during transmission and storage. However, please be aware that no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your data, but we continuously monitor and update our security measures to mitigate the risks associated with unauthorized access, disclosure, alteration, or destruction of your information.

By using our website and providing us with your personal data, you acknowledge and consent to the transfer, processing, and storage of your information as described in this Privacy Policy.